Field Service Technician

The opportunity

The Field Service Technician is responsible for keeping customer printers and multifunction devices operating reliably. You will travel to customer locations, diagnose mechanical, electrical, print-quality, connectivity and configuration problems, complete repairs or preventive maintenance, and explain the outcome clearly. Success requires technical curiosity, organized field work and professional customer care—not simply replacing parts.

Key responsibilities

• Respond to assigned service calls, review available history and communicate arrival timing or schedule changes professionally.
• Diagnose and repair printers, copiers and multifunction devices using service documentation, diagnostic tools and systematic troubleshooting.
• Restore equipment to appropriate manufacturer operating, safety and output-quality standards.
• Install and configure devices, accessories, drivers, network settings, scan destinations and basic print workflows when assigned.
• Perform preventive maintenance, cleaning, firmware checks and component replacement to reduce repeat failures.
• Test device functions and print quality before leaving the customer site; explain completed work and any recommended next steps.
• Record accurate service notes, meter readings, parts used, failure causes, time and follow-up requirements in the service system.
• Manage assigned tools and parts responsibly; identify replenishment needs and return defective components as required.
• Escalate recurring or complex issues with useful diagnostic evidence and collaborate with other technicians on solutions.