Help Center

FAQ

Cartridges

Why is my new ink cartridge not printing?

Why didn't my ink cartridge print the full amount of pages? Why was the yield lower than what was stated online?

Why am I getting an error message when I insert my new cartridge?

Solutions for an Error Message:

Why does it say my cartridge is empty when I install it?

How can I get dried ink out of my inkjet print head so I can continue to print?

Why does the cartridge I received look bigger than the one that's already in my printer?

How should I handle my cartridge?

What is the best way to store my cartridges?

Does the letter at the end of the HP inkjet cartridge part number matter?

What is a remanufactured inkjet cartridge?

What is the shelf life of compatible brand ink cartridges?

Do you buy back empty cartridges?

Will my warranty be voided if I use third-party cartridges?

What is a printer driver and where do I find it?

How do I find the manual for my printer?

Where do I find my Material Safety Data Sheets?

Order

Every time I add a second item to my shopping cart the first item disappears. What is wrong?

Will I have to pay sales or use tax on my order?

Do you offer expedited shipping?

Is your website secured?

Why have I not received my email confirmation?

Why have I not received my order?

How can I track my order?